Customer Service Representative

Overview

Are you a Customer Service Representative looking to join one of the top companies in the Aerospace and Defense industry? Are you looking to further your career and grow? Do you have experience in handling customer inquiries related to orders, billing, or product support? If you answered yes to those three questions, then apply today! Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Salt Lake City, UT
.

Here's what you’d do:

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations about delivery timelines.
• Support and initiate the pricing dispute process.
• Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items promptly.
• Support, address, research, and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues as needed.

Pay: $17.00 - $19.00 / hr.

Hours: Shift: Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM

Length: Contract (6 months)

Required Skills /

Qualifications:

• High School Diploma or GED.
• Minimum 2 years of experience in handling customer inquiries related to orders, billing, or product support.

Preferred Skills /

Qualifications:

• Experience and training in customer service and call center.
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities. The AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there’s a mutual fit. The call or chat may be recorded so that our recruiting team can review it.

They are available 24/7, so you can connect whenever it’s convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.