Customer Service Specialist

Description

Acara Solutions seeks highly qualified candidates to work onsite with our client in Salt Lake City, UT.

• Provide customer support via email, assisting with questions, service requests, order placement, billing inquiries, and product support.
• Enter and process customer orders and product repair requests within the ERP/order entry system.
• Generate order confirmations and keep customers informed on delivery timelines and expectations.
• Assist with pricing disputes by initiating and supporting the resolution process.
• Coordinate product replacements, including issuing shipping labels and managing timely returns and replacements.
• Research, address, and elevate customer concerns as needed, including urgent complaints, disputes, and warranty inquiries.
• Support the customer service and sales teams with projects, reporting, and other customer‑related needs as required.

Pay: $ 17.00-$19.00/ HR

Hours:

9/80 schedule. Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM.

Length:
Contact (6 months)

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED

• Related experience or training in customer service, call center, or similar role
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part?
They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.