Customer Service Representative

Overview

Job Title:

Customer Service Representative

Location:

Salt Lake City, UT
Pay Rate:
Up to $18/hr
Type:
Contract

Schedule:

5 days/week, 40 hours (days off & shifts assigned based on business need)

We are seeking a Bilingual Customer Service Representative (English/Spanish) to support customers, business partners, and driver teams in a fast-paced operations environment. This role focuses on real-time problem solving, delivery coordination, and providing an excellent customer experience.

• Assist customers and business partners via phone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve delivery-related issues
• Monitor delivery routes and provide status updates
• Scan haul-away pods and verify required stamps
• Process changes or cancellations to delivery orders
• Ensure timely resolution of issues and maintain service quality

• Fluent in both English and Spanish (verbal & written) – required
• Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Professional, reliable, and customer-focused approach

• High school diploma or equivalent
• 1+ year of experience in customer service or call center environment
• Experience handling escalations or time-sensitive customer issues
• Strong organizational and problem-solving skills

You’ll be part of a high-energy team focused on delivering outstanding service. This is a great opportunity to grow within operations and customer experience functions.