Customer Service Representative

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Job Type

Full-time

Description

This position will primarily be responsible for following a strict procedure for processing life insurance claims, and answering phone calls from our policy holders and funeral homes. This is an entry level position with a Monday - Friday business hours schedule. We offer a comprehensive benefits package that includes health insurance, PTO, Employee Discounts, and more.

What You'll Do:

* Processing life insurance claims

* Analyzing contracts for monetary discrepancies

* Preparing contract reconciliations

* Inbound & outbound calls from Funeral Homes, Policyholders and Beneficiaries

* Provide excellent customer service on phone and through email

* Other special projects as assigned

Requirements

What We'll Love

About You:

* Customer service oriented

* Self-motivated

* Dynamic, friendly and outgoing personality

* Team oriented

* Detail oriented

* Multi-tasker

Requirements:

* Basic computer operation skills

* Ability to type 35 wpm

* Working knowledge of Microsoft Office (Outlook, Excel, Word)

* Ability to pay close attention to detail

* Ability to quickly learn new processes and procedures

* Ability to work independently and with a team when needed

* Ability to work Monday through Friday, 8:00 am to 5:00 pm

* Prolonged periods sitting at a desk and working on a computer

* Must be able to lift up to 15 pounds at times, and engage in repetitive movements

Education and Experience:

* High school diploma or equivalent

* Work experience of 1-2 years preferred

* Bilingual in English and Spanish preferred

What You'll Love About Us

* Great Company Culture

* Top Workplaces 6 years in a row (2016,'17,'18,'19,'20 & '21)

* Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth

* Rest and Relaxation. Accrued sick / vacation leave and 10 paid holidays

* Health Benefits. Medical with HSA and FSA options, dental, and vision

* Prepare for the Future. 401(k) with company match