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HelpDesk/Support Customer Service Rep

Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Salt Lake City, Salt Lake County, Utah, 84193, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A federal services consulting firm is seeking a Customer Support Specialist to provide expertise in call, email, and chat services, adhering to SLAs. Responsibilities include supporting customer inquiries, logging communications, and training new specialists. The ideal candidate possesses an Associate's Degree and 5-8 years of experience, emphasizing customer focus and problem-solving abilities. Join a team committed to excellence in customer service with opportunities for professional growth.
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