Customer Service Representative III

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Title:
Customer Service Representative III (EBAYJP)

Location:
Salt Lake City, UT

Duration: 6+ Months contract

Job Description:

This position will require the candidate to ramp up quickly on eBay’s customer information system along with a basic knowledge of company, services, and products. Additionally the candidate will also need to ramp up on the Global Shipping program and be recognized as a subject matter expert for this program.

• This role requires the ability to understand seller barriers to adoption and address them through consultative selling
• Responsibilities will include answering seller questions, explaining available services, correcting errors, providing information on service charges etc.
• The position also requires an ability to proactively learn eBay’s customer facing tools, and act as a consultant for efficient use of these tools

The candidate will need to quickly be an expert in using eBay’s customer support processes and policies to:

• Troubleshoot seller complaints with the account or with using the Global Shipping Program
• Efficiently record relevant customer interactions in our CRM and other systems
• Report and escalate high-impacting issues through the appropriate channels

SKILL SET

• High volume cold-calling experience
• Ability to manage a small outbound calling team and coach them on how to drive GSP adoption
• 1-3 years of experience as an Account Manager or within Inside Sales
• Ability to nurture and develop strong relationship with customer/partners

EXPERIENCE LEVEL

1-3 years

Graduate

All your information will be kept confidential according to EEO guidelines.