Host, Customer Service​/HelpDesk, Customer Service Rep

JOB SUMMARY: The Premium Experience Department is dedicated to providing world-class premium service and delivering unique experiences and benefits to Utah Mammoth premium seating holders. The Premium Experience Host position is responsible for greeting, seating, and creating positive and professional interactions with guests throughout all pre, regular, and postseason Utah Mammoth home games. Premium Experience Host locations include but are not limited to:
The Delta Sky
360 Club, the Gallagher Club, the Interform Club, the Black Desert Club, the Toyota Club, Courtside Suites, Corner Lounges, Suite-level, Club Entrances, and Entrata Courtside Club. Specific assignments will be determined by the host’s direct supervisor at the time of hire and are subject to change from event to event. Expected hours will vary depending on the Utah Mammoth home game schedule and specific host location assignments.

This is a part-time seasonal position and is expected to begin September 2026 and continue through the last Utah Mammoth home game (playoffs included).

This job description pertains to the Premium Experience Host position with the Utah Mammoth. Successful candidates will be assigned exclusively to the Utah Mammoth. $17 per hour.

• Be prepared and willing to work in a variety of premium areas as needed to support the team as a whole
• Exhibit a positive and happy attitude that is friendly and contagious to those around you
• Warmly welcome guests as they arrive for pre-game dinner and half-time amenities
• Be knowledgeable and familiar with the arena, premium seating locations and your specific assigned area to best assist guests
• Present yourself in a confident and professional manner in both appearance and personality, dress code standards will be provided
• Scan tickets to games/events
• Ensure your assigned area is properly prepared and ready for guests to arrive and maintained throughout the event
• Exemplify the Utah Mammoth Premium Experience A-Game Principles:
  Actively look to create extraordinary moments, Greet every guest and each other, Anticipate guests’ needs, Make eye contact and smile, and End with a “thank you” and an invite back
• Operate with an emphasis on safety for employees, teams, and guests
• Protect the reputation of the company
• Exemplify the Utah Mammoth mission and values: transparent, all in, community obsessed, one team, and scrappy
• Accept other duties, as assigned
• Communicates effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
• Instills trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.

Job Type
Part-time

Description
JOB SUMMARY: The Premium Experience Department is dedicated to providing world-class premium service and delivering unique experiences and benefits to Utah Mammoth premium seating holders. The Premium Experience Host position is responsible for greeting, seating, and creating positive and professional interactions with guests throughout all pre, regular, and postseason Utah Mammoth home games. Premium Experience Host locations include but are not limited to:
The Delta Sky
360 Club, the Gallagher Club, the Interform Club, the Black Desert Club, the Toyota Club, Courtside Suites, Corner Lounges, Suite-level, Club Entrances, and Entrata Courtside Club. Specific assignments will be determined by the host’s direct supervisor at the time of hire and are subject to change from event to event. Expected hours will vary depending on the Utah Mammoth home game schedule and specific host location assignments.

This is a part-time seasonal position and is expected to begin September 2026 and continue through the last Utah Mammoth home game (playoffs included). This job description pertains to the Premium Experience Host position with the Utah Mammoth. Successful candidates will be assigned exclusively to the Utah Mammoth. $17 per hour.