Customer Service Representative II

Brady Corporation -  - Responsibilities:
Advanced Order Administration:
Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for complex new orders, custom quotes, samples, and pricing adjustments.;
Compliance Guidance:
Assisting customers in the thorough completion of specialized local, state, and federal forms required for proper transaction recording.;
Complex Problem Resolution:
Independently investigating root causes of customer friction, troubleshooting sophisticated billing/credit issues, and offering foundational product design recommendations.;
Cross-Department Coordination:
Collaborating directly with internal departments to gather technical specifications or resolve systemic issues on behalf of the customer.;
Peer Mentorship:
Taking an active role in orienting, training, and mentoring incoming customer service representatives to support team goals.