Customer Service I

Role Name: Customer Service Representative I

Location: Salt Lake City, UT

Work Environment: Onsite

Schedule: Monday-Friday, 7:30 AM - 4:00 PM Utah Time

Contract Length: 6 month assignment with possible extension

Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES. The Medical Devices team in Salt Lake City, UT is looking for an entry-level Customer Service professional to join their dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.

As an entry-level Customer Service Representative I, you will make critical contributions by holding responsibility for assisting customers by email with questions, service requests, order placement, accounting needs, and product support.

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
• Support and initiate pricing dispute process.
• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
• Support, address, research and elevate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.

High School Diploma or equivalency (GED) required.

Related experience and/or training in customer service, call center, or similar role preferred.

Basic computer/technical skills with demonstrated competencies with Microsoft Office applications. Ability to work independently or as part of a team.

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Work/Life Balance:
  Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare:
  Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development:
  Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs.
• Collaborative and Welcoming Workplace:
  Inclusive culture rooted in values, enhanced by Employee Resource Groups, and team-building activities.
• Additional site-specific benefits may be offered.