Recovery Support Staff
Listed on 2026-08-25
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Customer Service/HelpDesk
Meaningful work. Real results. A team that has your back.
At First Step House, the work is demanding and deeply meaningful. Every role contributes to helping people achieve recovery, housing, and stability. We hold ourselves accountable to outcomes, but we also look out for each other.
Salt Lake City, Utah, United States - 84102
Description
First Step House is hiring Full-time Recovery Support Staff I & II located in Salt Lake City, Utah!! (Graveyard Shift only)
At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. Are you passionate about recovery and helping those suffering from Substance Use Disorders or Mental Health Disorders? Apply with us today to help make a difference in the community.
The Recovery Support Staff reports directly to the House Manager. The Recovery Support Staff may also receive direction from the Recovery Support Staff Manager;
Recovery Support Staff Assistant Manager and the Director of Substance Use Disorder Treatment Services.
Tired of working 40+ hours per week?! Join our team and enjoy a standardized 36-hour work week!
- $20.81-$24.47 per hour
- Grave shift 6:45 PM - 7 AM
- Shifts:
GRAVEYARDS
Our full-time benefits include:
- Generous paid time off allowance (this increases with tenure)
- Generous holiday policy (15 observed holidays a year including your birthday)
- 401(k) employer matching (up to 5%)
- Opportunity for annual merit increase and annual bonus
Duties to include but not limited to:
- Performs property rounds to ensure the safety of clients and staff.
- Answers Main House phone and directs inquiries appropriately.
- Ensures client compliance to House Rules by issuing violations.
- Performs data entry that includes violation, pass log, and client satisfaction surveys.
- Administers urinalysis and breathalyzer testing in accordance with department policy.
- Attends to clients questions and concerns and refers treatment-related issues to clinical staff when appropriate.
- Interacts with all clients in a sensitive and professional manner
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
- Mission With Measurable Impact - Your work helps people rebuild their lives.
- Culture of Accountability - We track outcomes and share responsibility for success.
- Support & Growth - A team-based environment with real opportunities to advance.
- Recognized Excellence - Named a Top Workplace in Utah.
- Robust paid time off (enhances with tenure)
- Medical, dental, vision, and life insurance
- 15 paid holidays annually (including your birthday)
- 401(k) employer match (up to 5%)
- Annual merit increase and annual bonus
Our culture is defined by commitment and results. This is a place for people who want their work to matter - and who thrive where expectations are high and impact is real.
What Our Employees SayNot only does First Step invest so much in their clients and wraparound services to set them up for success, but they do the same with employees. They give us generous time off and really encourage good work-life balance which is so needed in this field.
I work at First Step House because I feel valued and feel like I'm giving back to my community.
The things I like most about First Step House and my job are that I get to see clients come into the building with no hope at all, and I get to watch them go from no hope to having all the hope in the world, a place to live, a job, and having a fresh life.
There are days that the job is hard, but I think the reward outweighs how hard the job is. The reward of seeing people smile, seeing people come to the front desk and say, 'thank you guys for everything you do
-you have really helped me for the day.'
First Step is a great place to come if you truly want to feel like you're making a difference. It's really awesome coming to work everyday knowing that I'm valued and that I'm cared for and that not just my work life is important but overall.
Not only does First Step invest so much in their clients and wraparound services to set them up for success, but they do the same with employees. They give us generous time off and really encourage good work-life balance which is so needed in this field.
I work at First Step House because I feel valued and feel like I'm giving back to my community.
The things I like most about First Step House and my job are that I get to see clients come into the building with no hope at all, and I get to watch them go from no hope to having all the hope in the world, a place to live, a job, and having a fresh life.
There are days that the job is hard, but I think the reward outweighs how hard the job is. The reward of seeing people smile, seeing people come to the front desk and say, 'thank you guys for everything you do
-you have really helped me for the day.'
First Step is a great place to come if you truly want to feel like…
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