Transit Ambassador

Step into the dynamic role of Transit Ambassador (Part-Time), where you will immerse yourself with our riders and become a vital, visible, and welcoming presence onboard the TRAXtrain. As a Transit Ambassador you join our UTA eco-system of support by engaging customers face-to-face with a friendly and upbeat attitude, helping the public get where they need to go.

As the Transit Ambassador
, you will:

Engage with riders actively throughout an entire shift

Perform platform checks periodically during shifts

Work in teams of two to three

Provide a supportive presence onboard the TRAX train, including:

Providing information

Assist a variety of people in diverse and sometimes challenging circumstances

Provide customers with up-to-date information about Utah Transit Authority (UTA) service

Work in varied conditions, with potential exposure to extreme weather

Part-time position. There will be morning and/or evening shifts available Monday through Friday; specifics of shifts will be discussed and determined based on scheduling needs.

REQUIRED EXPERIENCE:

Experience in customer service or related roles providing face-to-face information with the ability to solve problems and resolve customer inquiries; working with underrepresented communities.

PREFERRED EXPERIENCE:

Training in CPR and emergency preparedness is a plus.

Bi-lingual (Spanish or other) (in addition to English).

Experience working with communities experiencing homelessness, addiction, or at-risk categories.

Trauma-informed knowledge and skills

EDUCATION/LICENSES:

High school diploma or equivalent. Successfully complete a required training program (provided).

Be at least 18 years old.

Driver’s license preferred but not required.

Skills/Abilities

Excellent problem-solving skills.

Tracking/recording-keeping.

Strong organizational skills, sense of responsibility/accountability

Communicate with supervisors, lead, UTA team members, and customers

Maintain good customer relations in person, over the phone and radio.

Read and understand training materials, employee expectations, and operating and safety rules and directives.

Work with shift supervisor and team to accomplish daily priorities.

Work in teams of 2-3

Perform the physical requirements of the job including continuous walking, standing, and carrying supplies.

Climb stairways or navigate accessibility features without difficulty.

All applicants considered for employment must pass a thorough criminal background check
and drug test.

This job requires regular and predictable attendance and adherence to employee expectations regarding timeliness and communication.

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

As a part-time Administrative Employee, your Total Rewards Benefits Package will include:

11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.

10 paid holidays and two (2) floating holidays per year.

Training, development, and career advancement opportunities.

Employee assistance program – includes counseling, legal services, financial planning, etc.

457 Contribution Plan, available for immediate contributions and company matching.

Free transit passes for employees, their spouses, and their dependent children.

UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.

Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.

Discounted cell phone plans with T-Mobile and AT&T.

Pet insurance plan options (tailored plan coverage based on pet’s health and needs).

Pay Range: $18.13 or more, depending on experience

We believe a diverse and inclusive team leads to greater creativity, opportunity and problem solving. We all benefit from having different perspectives for our team, about our communities, and how we can operate better.