Customer Service Representative - Seasonal; On-Site

Customer Service Representative - Seasonal (On-Site)

Brite Nites is a nationally recognized leader in custom holiday and year-round lighting design. Since 1993, we have brought spaces to life with immersive lighting experiences for residential, commercial, and municipal clients. Our reputation is built on creativity, quality, and exceptional service.

The Client Success Team serves as the single point of contact for every Brite Nites client, from the moment a job is sold through end‑of‑season wrap‑up. As a Seasonal Client Success Representative, you own a book of standard client accounts across all territories during our busiest window and manage the full client lifecycle end‑to‑end.

• Own the full client lifecycle for your accounts — renewal outreach, estimate preparation, install coordination, in‑season support, take‑down, and end‑of‑season wrap‑up.
• Deliver the Brite Nites service standard on every interaction, ensuring fast, polite, concise, and knowledgeable communication.
• Answer incoming calls and emails; send estimates and invoices via email and text; return voicemails promptly.
• Triage inbound requests—maintenance, add‑ons, damage, billing—and resolve in‑scope issues or route to the appropriate team.
• Solicit Google reviews at the right moments and flag negative reviews to management.

• Proficient with computers, including Microsoft Outlook, Word, and Excel.
• Quick learner; able to become fluent in Front, Brite Base, and Salesforce within the first week.
• Excellent verbal and written communication; clear and professional.
• Strong organizational, problem‑solving, and analytical skills with keen attention to detail.
• Ability to multitask efficiently and work well under pressure.
• Self‑starter with a strong sense of urgency and ownership.
• Reads the escalation ladder correctly: resolves in‑scope issues and escalates out‑of‑scope matters with full context.
• Availability to work 36+ hours a week (full‑time track).
• Bilingual English/Spanish a plus, not required.

• Full‑time
• Part‑time
• Temporary / Seasonal (~September – mid‑December 2026)

$18.00 – $22.00 per hour (paid bi‑weekly)

• 8‑hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability (weekend staff work both Saturday and Sunday)

Shifts are set and rotating within team coverage: staffed 6 AM–9 PM weekdays and 6 AM–8 PM weekends via staggered shifts — no one works a 7‑day week.

• Bonus pay

• Bachelor's degree (Preferred)

• Office / customer service: 2 years (Required)

• Driver's License (Required)

Paid training runs Monday, Sep 8 – Monday, Sep 15, 9:00 AM–6:00 PM MT daily (1‑hour lunch). You are paid for training time. If you cannot attend these dates, let us know and we can arrange alternate training.

• On‑site at Brite Nites HQ, Millcreek, UT — no remote/hybrid.