Customer Support & Processing Specialist

Customer Support & Processing Specialist

FT / PT Status – Full-Time
Benefits Eligibility – This position is eligible for a full benefits package.
Salary – $18.61 - $19.81 Hourly Wage
Remote Work / In-Office – Hybrid
Final date to receive applications – 9/17/2026*

* This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Do you have a proven track record of delivering exceptional customer service, sharp data entry skills, and prior call center experience? If you're ready to bring your combined expertise to our team, we want to hear from you.

The Division of Corporations and Commercial Code in the Department of Commerce is looking for applicants with excellent verbal and written communication skills and data entry experience to fill their Document Examination & Customer Support Specialist vacancy.

Offers hybrid flexibility! Work up to 3 days remotely per week following initial in-office training.

This position is integral to a high-volume division, handling numerous business filings and extensive customer interaction via phone, email, online chat, and virtual teleconferences. You will work in a call center setting while also being responsible for processing and examining applications and documents.

• Manage a high volume of incoming calls, providing exceptional customer service and resolving inquiries related to business entity compliance and registration.
• Clearly communicate registration requirements and application deficiencies to customers both verbally and in writing.
• Assisting the public and other stakeholders with inquiries related to existing businesses, Uniform Commercial Code (UCC) filings, and Trademark filings.
• Accurately and efficiently enter new business entity registrations, amendments, and renewals into the electronic database.
• Process and examine applications and documents to ensure compliance with applicable Utah Code.
• Review, interpret, and apply complex legal statutes, rules, and procedures related to business entity filings.
• Assist the public with navigation and use of the Division's online filing systems.
• Maintain organized digital records and filing systems.

Minimum or "day-one" qualifications:

• Ability to attend the initial training period in-person at our Salt Lake City office, with the understanding that hybrid telework (up to 3 days per week) is available once you have demonstrated understanding and competency in the basic functions of the position.
• Prior customer service experience.
• Prior data entry experience.

Preferred or trainable/on-the-job qualifications:

• Proven ability to perform accurate, high-volume data entry and process detailed applications in a fast-paced environment.
• Strong analytical skills with the capacity to read, understand, and apply legal code, statutes, and administrative rules.
• Excellent written and verbal communication skills, including professional phone etiquette.
• A track record of providing outstanding customer service, ideally in a call center or high-volume public interaction setting.
• Strong working knowledge of Google Workspace applications.

Location:

160 East 300 South, Salt Lake City, Utah, 84111, United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a…