Internal Title Arttix Ticket Seller

Job Description

JOB SUMMARY

We are looking for hardworking, results-oriented Ticket Sellers to provide World-Class service to all patrons by performing advance ticket sales and showtime ticketing duties at the Art Tix Ticket Offices.

This is an excellent opportunity to share your expertise while learning more about the Salt Lake County Arts and Culture venues, including Abravanel Hall, Capitol Theatre, Eccles Theater, and the Rose Performing Arts Center in downtown Salt Lake City, as well as the Mid-Valley Performing Arts Center in Taylorsville. We value your initiative and dedication; join us and work for the community you love.

MINIMUM QUALIFICATIONS

• 16 years of age
• Basic computer skills

Due to the nature of this position, the successful applicant must pass a name-only background check program in accordance with current County Human Resources policy requirements.

Preference will be given to those with the following qualifications

• 6 months or more of customer service or administrative work experience
• Cash handling
• Computerized ticketing experience - Tessitura Ticketing system a plus

ESSENTIAL FUNCTIONS

• Staff ticket offices during regular business hours, including inbound phone calls, window sales, and preparing outbound mail.
• Staff ticket offices before performances, including ticket sales, distributing will-call, and troubleshooting ticketing issues.
• Use customer service skills to assist patrons in a friendly and professional manner.
• Maintain an open and positive workplace environment through interactions with staff.
• Maintain working knowledge of clients and venues to better assist with event sales/questions.
• Responsible for cash ($100 startup and cash collected) and credit card receipts during shift, including accurate final report.
• Other duties as assigned.

SKILLS AND ABILITIES

• Ability to build positive working relationships with clients and peers at all levels
• Excellent verbal communication, customer service, and conflict resolution skills
• Impeccable attention to detail
• Ability to work independently without supervision and demonstrate initiative

This is a temporary part-time position based in Salt Lake County-flexible Schedule including nights, weekends, and holidays.

• $15.00/Hr.
• Additional $1 per hour for applicants fluent in Spanish
• Work Downtown
• Paid Parking
• Flexible Schedule

Typical Shifts are 4-6 Hrs.

• 9:45 a.m. to 2:00 p.m.
• 1:45 p.m. to 6:00 p.m.
• 2 hours post-event, 6:00 p.m. to 8:00 p.m.

TEMPORARY POSITIONS:

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.