Customer Service Rep; Front Counter​/Info Center

Details

Open Date 09/15/2026

Requisition Number PRN
46216B

Job Title Customer Service Representatives

Working Title Customer Service Rep (Front Counter/Info Center)

Career Progression Track S00

Track Level S3 - Skilled

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary Monday – Friday, 7:45am to 4:15pm

VP Area President

Department 00450 - Commuter Services - Operations

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $18.00/h

Close Date 11/30/2026

Commuter Services Customer Service Rep position. Assists customers in our office, over the phone, and through emails. Provides information to customers regarding parking and transit options on campus. Provides general Front Counter and Department support. Knowledge of basic office programs required (i.e. Outlook, Excel, and Windows). Degree not required.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

• Help customers at the front counter, answer telephone calls, and respond to customer emails
• Accept payment for parking permits and tickets
• Perform daily cash reconciliation and deposit
• Assist with data entry
• Direct customers at parking lot entrances during large scale special events on campus, such as home football games and other campus events.

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• Customer Service Representative, III:
  Requires 3+ years of related experience.

Knowledge of basic office programs required (i.e. Outlook, Excel, and Windows). Degree not required.

Benefited Staff

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at  for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions.

Please contact Utah Retirement Systems at  or  or University Human Resource Management at  if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.

The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a…