Airport Customer Service Supervisor

## Airport Customer Service Supervisor Apply:
Airport:
Full time:
Posted 2 Days Ago:
End Date:
September 25, 2026 (5 days left to apply):
JR6314
*
* Position Title:

** Airport Customer Service Supervisor
*
* Job Description:

** Under supervision of a section manager, incumbent provides customer service staff support for the Airport Lost and Found and Volunteer Programs. This is a supervisory position requiring first level managerial, administrative, public relations and collections skills. Ensures projects are accomplished in compliance with City and Airport policies and procedures, as well as local, state and federal regulations.
** Position Salary Range:*** $29.60 - $36.17
** This position is eligible for full city benefits, including:
*** Health Insurance
* Dental, Vision and Life Insurance
* Paid vacation and personal leave
* Six to Twelve weeks of paid parental leave from day 1 of employment
* Retirement contributions toward a pension plan and/or 401(k)
* A robust Employee Assistance Plan (EAP)
* Up to $4,000 tuition reimbursement annually
* Discounted supplemental benefits like pet insurance and legal services
** IMPORTANT:
** Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice.

Key Responsibilities:

* Plans, prioritizes and assigns daily workload to Airport Customer Service Representatives and/or Airport Volunteer Programs participants. Sets work hours and approves overtime and leave requests.
* Handles multiple tasks including answering the phone, helping customers at the counters, resolving complaints, assisting staff, logging found items using database software, disposition of items, shipping and correspondence.
* May collect payment from customers for services rendered and/or goods purchased.  Accounts for and maintains records of found cash (U.S. and foreign currencies) and checks.
* Communicates and interacts effectively with internal and external business contacts.  Applies strong customer service focus in all interactions with claimants and all members of the public.
* Monitors and keeps records of activities and productivity levels. Prepares regular reports which reflect the current inventory and disposition of found items, and staff.  Ensures records are stored according to state, city and departmental requirements.
* Establishes and maintains effective working relationships with colleagues and Airport tenants through outreach, program coordination and planning.
* Recommends the hiring of employees and intake of volunteers. Recommends disciplinary or corrective action.
* Meets with customers and staff to receive, document, process and resolve complaints.  Situations may be highly adversarial involving persons who are volatile or extremely irate. Provides information to the public and other agencies regarding the division’s various operations, services, policy and procedures.
* Prepares found items for disposition according to City ordinance and departmental policy.  Coordinates disposition with various outside organizations and ensures internal approvals and records are in place.
* Provides orientation, training and assistance to Airport Customer Service Representatives and Volunteers on how to deal with customers and on proper procedures.
* Supervises and backs up all Airport Customer Service Representative and Volunteer personnel.
* Submits budget and order recommendations to proper authorities for approval. Prepares various statistical and budgetary reports.  Researches topics or issues, collects and tabulates data, and composes written narratives and spreadsheet presentations.
* Prepares and manages division correspondence.  Distributes correspondence among direct reports, and approves correspondence prepared by Airport…