Customer Advocate Specialist - Dermatology
Listed on 2026-09-21
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Customer Advocate Specialist - Dermatology Job Summary
Work from home option is available after training. This is a call center position servicingpatient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, providermessaging, and general operator services functions. This positionmaximizes efficiency by facilitating and ensuring the accuracy ofthe information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients.
Responsibilities- Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
- Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
- Maintains excellent schedule adherence and productivity standards.
- Handles all customer contacts in a timely and efficient manner.
Customer contacts include patient scheduling requests, sendingprovider messages, customer inquires, complaints and feedbackcalls. - Performs other administrative or clerical duties and projects as assigned by the manager.
- Ability to provide excellent customer service and a willingness togo above and beyond to meet the needs of the customer.
- Demonstrated excellence in verbal and written communications.
- Ability to respond appropriately to customer requests for one call resolution.
- Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
- Ability to type at least 45 WPM.
- Ability to maintain a professional demeanor and high productivityin stressful or difficult situations.
- Ability to prioritize and multi-task in a fast paced environment.
- Demonstrated ability to apply the processes, activities, and toolsassociated with managing customer requests.
- Ability to report to work on time and avoid unnecessaryabsenteeism.
Required
- Two years of experience in communications, customer service, arelated medical field, or equivalency (one year of education can be substituted for two years of related work experience).
Preferred
- Experience with Epic and Outlook.
Requisition Number: PRN
46168B
Full Time or Part Time?:
Full Time
Work Schedule
Summary:
Monday – Friday
Department: 01455 - Dermatology Clinical Hpp
Location:
Other
Pay Rate Range: 18.65 - 23.54
Close Date: 12/08/2026
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