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Customer Service Rep Bilingual

Customer Service Representative II-Distribution Center

Job in Salt Lake City, Salt Lake County, Utah, 84104, USA
Listing for: Overhead Door Corporation
Full Time, Seasonal/Temporary position
Listed on 2026-09-23
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below

Wayne Dalton Sales Representative

Essential Duties and Responsibilities

  • Manage medium to large residential dealer accounts (80K a year and up)
  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
  • Monitor completion of daily customer LTL shipments including UPS.
  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Provide technical assistance for dealers.
  • Assists architects as required.
  • Other duties as assigned

    • Qualifications

    • 3-5 years Customer Service experience, door industry preferred
    • Detail oriented and have the ability to find solutions to problems
    • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
    • Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
    • Math skills required.
    • Willingness to learn product and processes.

    Job Info

    • Job Identification 4867
    • Job Category Customer Service
    • Job Schedule Full time
    • Job Shift Day
    • Locations 5570 W 1730 S, Salt Lake City, UT, 84104, US
    • Brand Wayne Dalton
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