Customer Operations Coordinator, Salt Lake

Customer Operations Coordinator

Salt Lake City, UT United States

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We've got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next
47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform's impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that's alerted to a threat in real-time and triggers a lockdown in seconds, not minutes.

We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

Verkada is looking for a Customer Operations Coordinator to own our order lifecycle from purchase order to dispatch. You'll process and validate customer orders, act as the main point of contact for customer questions about their orders, manage returns, and support our logistics team to keep shipments on schedule. This role suits someone detail-oriented who works independently, handles a fast pace well, and brings solutions along with the problems they flag.

Order Management

• Process incoming orders and check that purchase order contents are accurate before they're released.
• Enter and maintain orders accurately in a high-volume environment.
• Monitor open orders, fix holds and discrepancies, and work with our warehouses to get orders dispatched on time.
• Work with Finance to resolve order issues.

Customer Support

• Respond to customer questions about orders, shipments, returns, and delivery timelines by email, phone, and in person.
• Keep customers and internal stakeholders updated on order and return status.
• Troubleshoot customer issues and escalations, working with internal teams to resolve them quickly.
• Record customer interactions and how they were resolved so the full team has context.

Returns Processing

• Process incoming returns from customers and the warehouse, including receiving, categorizing, and starting the refurbishment process.
• Work with Finance to resolve returns issues.

Logistics Support

• Schedule LTL freight carriers and prepare shipping documents such as BOLs and SLIs.
• Help the Global Operations and Supply Chain teams with inbound and outbound shipments and exceptions.
• Help meet daily shipping deadlines by shifting between work streams as priorities change.

Operations Support

• Take on other projects and tasks that support Verkada operations.

• 2+ years of experience with order entry and email handling in a high-volume environment
• 2+ years of customer service experience in a call center or high-volume support environment
• 1+ year of logistics coordination experience, including domestic LTL/freight scheduling and documentation (BOLs)
• Strong written and verbal communication skills (email and phone), including knowledge of professional email etiquette
• A customer-first mindset, with the patience and judgment to calm tense situations and see issues through to resolution
• A track record of managing a daily workload with about 90% autonomy, bringing proposed solutions when you raise problems
• The ability to keep your speed and accuracy steady as tasks get more complex
• Comfort with tech stacks (ERP, WMS, or…