Member Experience Coordinator - Salt Lake , UT

## Member Experience Coordinator - Salt Lake City, UTApply:
Avanti Management Company:
Full time:
Posted 5 Days Ago:
R22402
** Great days also start when everyone can be their authentic self at work.
** Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Avanti Workspace is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

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* About the Role:

** As a Member Experience Coordinator at Avanti Workspace, you will be the heart of the member experience, truly aiming to create great days for all who enter your office.

This at-will position, under the direction of the General Manager, provides services to Avanti Workspace clients by performing a variety of administrative duties, interacting with visitors and clients, and maintaining accurate client charges, bookings, and itineraries.
** YOU’RE A GREAT FIT FOR THIS ROLE IF
*** No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer.
* You're energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together.
* You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem.
* You're resilient. You know the value of having a routine, but you're ready for the bumps too.
* You always look to improve and make things more efficient because staying busy is your happy speed.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** The following list of functions is descriptive of the work to be performed but it should not be construed as an exhaustive list of responsibilities, functions or tasks that the job may require.
* Answering telephones is always priority
* Follow telephone script when handling calls
* Explain telephone features to clients as necessary
* Update and maintain accurate itineraries on all clients
* Follow procedures that each client requires, i.e. screen calls, make appointments, reserve conference rooms, etc,
* Know client and corresponding extensions
* Greet clients and visitors in a professional, friendly manner
* Center opening and closing procedures daily
* Handle all solicitors professionally
* Keep reception area, conference rooms and beverage center cleaned and organized
* Complete full client setup including updating of client lists, call answering system and file setup
* Attend to client and guest needs by answering questions and providing information
* Verify and sign for deliveries and notify clients of deliveries
* Maintain proper information and special notes on client Evo screens
* Schedule conference rooms while up-selling catering and LCD rental
* Maintain daily conference room summary by making reservations through Yardi Kube
* Prepare bank deposits by inputting the correct client, the actual date received, check number and amount in the system.
* Develop and maintain professional relationships with clients; work cooperatively with a variety of people
* Promote all Avanti Workspace products and services on an on-going basis
* Resolve client complaints with tact and understanding of client concerns
* Be time efficient in managing own work assignments; control or adapt to interruptions, repetition, etc. without losing efficiency and composure
* Keep accurate records of billable time and supplies used by clients
* Encourage teamwork through communication of company and center goals and objectives
* Emphasize the positive aspect of policy/procedural changes with…