Customer Service Representative II

This role is not open for submissions from outside staffing agencies

• Pay:$23-$25/hour depending on experience
• Weekly pay every Friday!
• Bonus:
  Opportunities for monthly and quarterly bonus based on meeting production and safety goals
• Schedule:
  
  Monday to Friday; 7:00 AM to 4:00 PM
• Benefits starting DAY ONE!

You are an experienced, mid-level Customer Service Representative II (CSR II) who is deeply dedicated to being responsive, reliable, and building strong, lasting relationships with Trulite customers. Operating with high integrity, respect, and a results-oriented mindset, and serve as a trusted voice of our organization. You are a proactive problem-solver who possesses the strong product knowledge and independence required to manage complex customer interactions, collaborate cross-functionally, and deliver a premier customer experience.

• Reinforce Trulite’s mission and values, by fostering the company’s expectations for customer service.
• Answer customer service calls within defined Key Performance Indicators.
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
• Prepares price quotations on items contained in the price book creates quotations as require.
• Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer’s technical questions regarding products and services.
• Attends regular customer service / branch meetings.
• Support and participate in the organization’s continuous improvement program and product training courses. Perform other related duties and provide back-up support to other group members as assigned by management.
• Training team members on processes, products and service value.
• Handle complex customer projects and issues.
• Manages daily customer back orders.
• Ensure correct warranties are distributed as requested.
• Adhering to AR processes to meet internal and customer requirements.
• Backup for processing of COD/CIA payments.
• Maintains appropriate working relationships with internal and external customers
• Other duties as assigned

• 2-5 years of customer service or relevant experience and High School Diploma or equivalent required.
• Must have 1 year related experience in the glass industry
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and…