Answer U Knowledge Management Specialist University of Utah Libraries

Post date:
July 7, 2026

Knowledge Management Coordinator supports the university’s student success ecosystem by ensuring students receive clear, accurate, and timely information through the University of Utah’s AI chatbot and the Marriott Library’s chat platform. This role maintains and enhances both systems, keeps knowledge bases current, and aligns digital tools with the evolving needs of students seeking support across campus. It also supports the library’s use of CRM tools for Answer U, a university-wide initiative housed in the library that provides a clear, equitable, and accessible entry point for student support.

Answer U connects students to academic, administrative, and personal resources as part of the Student Experience Project, which aims to reduce fragmentation and improve student success. In collaboration with library leadership, the coordinator conducts user assessments, observes service environments, and occasionally staffs front desks to better understand student needs and trends, using these insights to refine documentation, improve services, and strengthen support models.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.

We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.

The University will not sponsor a work visa for this position.

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