Student Success

Student Success & Operations Coordinator, Part-Time MBAPrograms

Job Summary

The Student Success & Operations Coordinator, Part-Time MBAPrograms, plays a key role in delivering an exceptional experience for students in the University of Utah's Professional MBA (PMBA) and Online MBA (OMBA) programs. This position combines studentonboarding, advising, program operations, event coordination, and academic support to ensure a seamless, high-quality experience fromadmission through graduation.

The coordinator serves as a trusted resource for students by facilitating onboarding, supporting student success, coordinatingclassroom logistics, executing student engagement initiatives, and providing operational support for the programs. This position requires extensive collaboration with students, faculty, alumni,vendors, and university partners to deliver an outstandingeducational experience.

The ideal candidate is highly organized, service-oriented, and thrives in a fast-paced environment where priorities shiftfrequently. Beyond day-to-day coordination, this individualcontinuously evaluates workflows, identifies opportunities to improve efficiency, and leverages technology, data, and emergingtools—including AI—to streamline processes, enhance communication,and improve the student experience. The successful candidate iscurious, adaptable, and motivated to challenge traditional ways ofworking while maintaining exceptional attention to detail.

This position is considered essential and requires regularon-campus, in-person attendance.

• Serve as a primary point of contact for admitted and current students throughout their graduate program experience.
• Coordinate onboarding activities that help newly admittedstudents successfully transition into the PMBA and OMBAprograms.
• Build meaningful relationships with students through aproactive, student-centered advising approach.
• Conduct in-person and virtual advising appointments for an assigned student caseload.
• Maintain accurate student records and advising documentation.
• Connect students with university resources that promote academic, personal, and professional success.
• Utilize systems such as Salesforce, Slack, and other universitytechnologies to communicate proactively, monitor student engagement, and support student success.

• Plan, coordinate, and execute orientations, networking events,residencies, graduation activities, student engagement programs,and other initiatives that foster community and enhance the student experience.
• Collaborate with faculty, alumni, employers, and campus partners to create meaningful experiences that support student engagement and success.
• Support recruitment, onboarding, retention, and alumniengagement efforts through high-quality programming andevents.
• Coordinate event logistics, communications, vendors, catering,and on-site execution.
• Maintain accurate event records and participation data within
  
  Salesforce and other university systems.
• Assist with budget tracking, purchasing, and event planning as assigned.
• Assess program effectiveness and recommend enhancements to continually improve the student experience.

• Coordinate classroom logistics and operational support for PMBAand OMBA courses, residencies, and special program activities.
• Support faculty before and during class sessions by coordinating classroom needs, technology, instructional materials,catering, and student communications.
• Utilize Canvas and other instructional technologies to support course delivery.
• Assist with academic scheduling, program calendars, classroomreservations, and operational planning.
• Help ensure a professional, organized, and welcoming classroom experience for students and faculty.

• Maintain accurate records, reports, and operational documentation across university systems.
• Analyze data, operational metrics, and student feedback toinform decisions and improve program effectiveness.
• Identify opportunities to improve workflows, simplifyadministrative processes, and enhance operational efficiency.
• Leverage technology, automation, AI tools, and other emergingsolutions to improve productivity, communication, and service delivery.
• Recommend and implement process improvements that elevate the student and faculty experience while supporting operational excellence.
• Contribute to a culture of innovation, continuous improvement,and exceptional customer service.
• Perform other duties as assigned in support of the ProfessionalMBAand Online MBA programs.

Bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience).

Demonstrated human relations and effective communication skills

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

• Strong customer service, interpersonal, and relationship-building skills.
• Excellent…