Field Service Engineer

Field Service Engineer

Power the Future with us!

Solar Edge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in more than 133 countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world‑class engineering capabilities and a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for homes, businesses, and just about everywhere.

The Field Service Engineer is responsible for providing on‑site customer support for Solar Edge products installed in the field. The primary scope of the technical support is to respond to the customer regarding the proper operation of Solar Edge products for the customer's application and intended use.

Location: Remote, Utah.

• Provide support in troubleshooting and diagnosing grid‑tie solar inverter issues encountered during installation and startup using product schematics, knowledge base data, and other available resources.
• Develop solutions to problems ranging from simple product troubleshooting to complex integration and interface scenarios.
• Advise customers concerning equipment operation, maintenance, or programming.
• Provide pre‑sales information about Solar Edge’s products.
• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
• Collaborate with operations to authorize the release of parts needed to solve problems encountered by customers and contractors.
• Manage the monitoring database of customer installations and perform large‑dataset analysis to deduce procedures for resolving complex problems.
• Read and interpret schematics with a solid understanding of high voltage, basic electronics, and measurement equipment.

• Maintain extensive engagement with installers and end‑user customers to grow relationships, provide training, and strengthen the Solar Edge brand.
• Support Customer Service, Sales, and Marketing in identifying and developing business opportunities.
• Become an expert in the assigned regional area to understand market dynamics, key influencers, and local best practices.
• Answer inbound calls and e‑mails from customers and contractors promptly, courteously, and with documentation in the call‑tracking system.
• Travel to distributors, installers, or end‑user customers to provide service or emergency repair.
• Document all activity in Solar Edge CRM software and other database platforms, including comprehensive internal and external reports.
• Excel in interpersonal skills and establish lasting relationships with customers, peers, and managers.
• Communicate distinctly and effectively in English, using proper grammar to respond to all customer inquiries accurately.
• Use Microsoft Office and adapt quickly to other computer systems while on the phone with a caller.
• Promote teamwork and build enduring relationships.

• Preferred BSEE, BSME, or equivalent (including practical experience with distributed solar installations). Minimum an Associate’s degree in Power Electronics, Renewable Electrical Systems, or a related field.
• Strong knowledge of NEC and PV system regulatory codes for PV installations, including NEC 690, UL1741, IEC
  1547, FERC 661, and related interconnection standards. Exceptional listening and questioning skills.
• Basic understanding of IP network technology.
• Strong electrical and electronic troubleshooting skills.
• 2+ years of hands‑on experience in a technical role, including 1 year in a customer‑facing role.
• At least two years of experience in professional customer service, technical helpline, or remote support.
• Remote position requiring significant travel; must be able to travel >70% of the time.
• Must be flexible for all shifts—24 hours a day, 7 days a week as required.
• Excellent customer service and interpersonal skills; able to handle stressful situations.
• Outstanding verbal and written communication skills.
• Ability to multi‑task in a fast‑paced environment.
• Te…