Service Dispatcher

HOJ Innovations – Hesco Services is currently seeking outstanding candidates for a Service Dispatcher. The Service Dispatcher is responsible for scheduling and coordinating service calls, taking incoming customer calls and provide clerical support activities for our operational resources. Ultimately, this individual will act as primary liaison with customers to schedule work on overhead cranes, conveyors, and other general material handling equipment.

Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence. The successful candidate will have dispatch and scheduling experience, have outstanding customer service skills, a keen eye for detail, be able to work quickly and efficiently.

Hesco Services is an integral part of a larger engineering and material handling company, HOJ Innovations. We started out over 60 years ago as an engineering-driven family business with a mission to change the industry. Known as the intermountain leader in material handling services, Hoj offers total warehouse solutions from custom engineering to fabrication, equipment sales, installation, maintenance and inventory management.

We are a very team oriented and customer driven company culture. As HOJ continues to grow and extend the boundaries of modern material handling and logistics, one thing that has remained the same is our passion for providing the most rigorous and creative design solutions, backed up by exceptional customer service and friendly, caring people. We work hard together and when you are here, you feel like family.

To find out more about our company and what we do, visit our websites at  We look forward to hearing from you!

• Interacts and communicates with Service Managers and Field Technician Supervisor to assign/dispatch Service Technicians
• Schedules or dispatches technicians to appropriate locations
• Takes incoming calls from customers to address questions, problems, or requests for service or equipment
• Records and maintains files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
• Computes and records charges, refunds, cost of lost or damaged goods, freight charges, rentals, and similar items
• Reviews inspection reports and forwards project paperwork for final billing
• Generates Work Order documents and dispatches field service technicians
• Ensure that all new service programs (e.g. standard repair times, exchanges, etc.) are carried out by all service employees
• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability
• Plan and coordinate implementation of maintenance contracts
• Coordinates service resources by connecting open jobs with parts ordered and received
• Reviews inspection reports and forwards project paperwork for final billing
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
• Responsible for generating, interpreting, and printing various assigned reports
• Maintain communication to promote the concept of "total quality" customer service
• Performs other duties as assigned

• Must have stellar Customer Service skills - need to be extremely comfortable and effective on the phone
• Excellent verbal and written communication skills
• Must be organized with the ability to multi-task and prioritize daily interruptions
• Proficient knowledge of Word, Excel, Outlook, and Windows

• Education:
  
  High School Diploma/GED required
• Previous dispatch/scheduling experience preferred
• Relevant knowledge of warehousing/distribution and material handling systems is a plus!

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. Some of the employee benefits include:

• Competitive base salary
• Comprehensive total compensation program plus option to earn year-end profit-sharing bonuses.
• Paid Holidays and Paid Time Off.
• Excellent insurance benefits including:…