Field Service Technician - Salt Lake , UT

Job Title:

Field Service Technician - Salt Lake City, UT

Location:

Virtual, US, 99999

The Field Service Technician will provide troubleshooting and support in hardware, software and application questions to customers at site, as well as over the phone in remote sessions.

• Travel extensively throughout the USA Monday through Friday via plane, automobile or other means of transportation; occasional international travel; occasional work/travel on weekends/holidays; travel at minimum 90%.
• Perform remote and phone technical and application support for customers and service technicians.
• Provide installations and training to customers and other field service engineers.
• Perform both complex and basic on-site customer support activities involving installation, service, repair, hardware integration, hardware and software upgrades, support troubleshooting, and training on products at customer sites in a timely manner.
• Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.
• Check out and approve operational quality of products; isolate equipment start‑up malfunctions and take corrective action.
• Answer complex technical questions on equipment and work with customers to troubleshoot problems.
• Work with in‑house tech support and manufacturing groups for corrective action and resolution; recommend design changes.
• Attend necessary training to obtain the most current knowledge in the area of support.
• Prepare and submit expense and service reports timely and accurately.
• Continuously receive Spectro hardware and software training locally and internationally.

• Strong chemistry background.
• Competency and high level of understanding of control system electronics and high voltage power supplies.
• Experience operating analytical instrumentation – minimum 2 years Arc/Spark OES experience.
• 5-7 years hands‑on field service experience or maintenance & repair/service of analytical instrumentation.
• Competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry (preferred).
• Competency in use of basic hand tools.
• Above average computer skills, knowledge of MS Office, Excel, PowerPoint and other similar software packages.
• Associate’s degree in a technical field or equivalent experience.
• Travel extensively in the US with occasional international travel.
• Candidate should be located within 1 hour of Salt Lake City, Utah.

Employee type:
Hourly. Salary: $75,000 – $85,000 USD per year. No incentive.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 .