Customer Engineer

We are looking for a talented Customer Engineer to join our team specializing in Engineering for our Business Service segment in Salt Lake City, UT.

This entry level/early career professional, dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

• Drive root‑cause resolution by investigating integration and installation issues, understanding causal mechanisms, recommending corrective actions, and owning documentation of results.
• Strengthen installation quality by applying and improving key processes such as Installation Quality Assurance, OEM integration, and product selection using tools like Advisor, COLS, and GCE.
• Enable cross‑functional alignment by gathering input from SMEs and VPI teams, negotiating requirements, and delivering accurate product data and installation guidance to Application Engineers and OEMs.
• Influence machine performance through sound decisions on product selection, design, and integration that directly affect OEM optimization, reliability, and quality.
• Serve as the primary technical liaison by building strong relationships with customer technical counterparts, managing specifications, communicating product changes, and resolving installation issues.
• Translate customer needs into functional product requirements using deep product, application, and market knowledge to support OEM product selection and equipment design.
• Ensure flawless installations by validating prototype machine performance, confirming compliance with Cummins requirements, and ensuring products are applied correctly for customer environments.
• Advance team execution by independently executing established processes, contributing to continuous improvement, coordinating technician or student work when needed, and influencing team goals.

• Master machine integration by applying Cummins installation standards, optimizing subsystem performance, and resolving technical issues through disciplined troubleshooting.
• Support machine operation by monitoring system behavior, addressing failures quickly, and adapting solutions to evolving customer needs and operating conditions.
• Deliver strong product application support by creating accurate technical content, defining installation requirements, and using Cummins tools to guide OEM design and sales decisions.
• Influence design through modeling and simulation by interpreting analytical and computational results to shape product capability at the system, subsystem, and component levels.
• Ensure installation quality by validating prototype performance, applying standard Cummins processes, and driving improvements that reduce rework and ensure compliance.
• Solve product problems effectively by identifying root causes, implementing robust corrective actions, and preventing recurrence through data‑driven analysis.
• Guide product selection by matching customer applications with the right Cummins offerings, optimizing specifications, and preventing misapplication through strong technical judgment.
• Lead technical customer management by serving as the primary technical interface, communicating product changes, providing engineering data, and ensuring seamless customer integration and operation.

• College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required. Post‑graduate (Master's) degree may be required for select roles.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Entry level/Early career professional. Preferred candidates would have relevant experience working in either a temporary student employment environment (intern,…