DCS Senior Systems Service Engineer

What will you do?

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risks of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Manages overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer's approval per document specification and schedule.
• Coordinate with factory for product related issues and resolve.

• Team player with good leadership and communication skills and able to travel when required
• Strong analytical & logical ability, possession of good judgment, negotiation and interpersonal skills
• Detail-oriented, forward looking and good leadership abilities
• Innovative and dynamic with effective communication skills, especially in inter-cultural aspects

70% travel a couple days away from home and otherwise just travel to customer sites within UT, ND and WY.

Schneider Electric's growth opportunities, including mentorship programs, training sessions, and pathways for promotions.

MLL courses, certifications, and workshops that foster professional development and skill enhancement.

Opportunities to work on cutting-edge technologies and projects that have a real-world impact, especially in sustainability and energy efficiency.

Highlight a supportive and inclusive work environment where teamwork and collaboration are valued.

Schneider Electric's commitment to diversity and inclusion, which enriches the workplace and fosters creativity.

Schneider Electric's position as a leader in the energy sector.

Schneider Electric's mission to promote sustainability and efficiency, allowing employees to feel they are contributing to a better future.

James Cantu - Field Service Manager

• A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
• 5 + years of experience with Triconex system sand Foxboro Industrial Automation DCS
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
• Knowledge of Foxboro and Wonderware
• Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

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