Field Support Engineer II

About Us

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Utah
- Salt Lake City Best

As an FSE II you get to work with an astonishing team that plays a vital role in ODX Repair and Maintenance.

• The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.
• Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.
• Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.
• Extensive overnight travel is required by automobile and air.
• Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory.
• The FSE must be able to obtain sufficient credit to cover the business expenses incurred which will be reimbursed upon expense, submission and approval.
• The position requires an average of four (4) hours driving for service calls per day. Must have a valid driver’s license and good driving record.
• On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a Performance Bonus.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.