Box Office Seller- Depot

Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This role is with Live Nation’s Concerts Division, supporting operations, ticketing, and guest services for live events.

• Financial / Cash Handling:
  Ensure compliance with Clubs & Theaters cash handling policies and procedures; balance and reconcile daily/nightly ticket sales; assist Manager/Supervisor in reconciliation of cash drawers and ticket stock; assist in pricing initiatives (Progressive, Platinum, Dynamic, Flex Pricing; Value Channels & Special Ticket Offers) when applicable; assist in distributing accurate daily ticket counts to Artist Representatives; assist in internal Ticket Orders and Reports;
  
  work with Premium Seat Sales/VIP on nightly upgrades, primary inventory, reports, etc.
• Customer Service:
  Provide prompt, courteous, and knowledgeable service in person and over the phone; facilitate night-of-show Will Call & Guest List Operations; troubleshoot night-of-show issues (transfers, barcode, account issues, etc.); assist with ADA requirements in coordination with Guest Services/Operations; provide knowledge of upcoming events and upgrades; maintain positive energy.
• Other Responsibilities:
  
  Daily operations on Ticketmaster host system for sales and other tasks; follow opening and closing shift procedures; maintain standards for ticket types, ancillary events and qualifiers; maintain box office phone system and calendars of events; assist in maintaining box office cleanliness; follow dress code (business casual); update spreadsheets (Ticket Stock Log, Vault Log, etc.); collect, store and track Lost & Found;
  
  assist Manager & Supervisor with tasks as they arise; may require 3rd party venue offsite coverage including night-of-show management and equipment needs; ensure compliance with ADA ticket laws.

• Knowledge of Cash Handling
• Knowledge of Phone & In-Person Customer Service
• Entry-level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / IDs

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. Live Nation will provide reasonable accommodations for known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant, including pregnancy accommodations, in accordance with applicable local, state, and/or federal law.

Applicants are invited to identify reasonable accommodations and should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.

Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

The preceding job description is intended to indicate the general nature and level of work performed. It is not designed to be a…