Finance Equities and Trade Support

This detail-oriented and client-focused individual will join the Equities and Options Trade Support team within the Wealth Management Operations subdivision, which serves on the front lines, providing critical support to Financial Advisors (FAs), Client Service Associates (CSAs), and branch/field teams across the country.

This role involves handling inbound calls, resolving cases, and ensuring accurate execution and support of equity and option trades. The ideal candidate will possess strong communication skills, a passion for client service, and a deep commitment to operational excellence and risk mitigation.

• Serve as a primary point of contact for Financial Advisors and branch personnel regarding equity and option trade inquiries
• Respond to and resolve cases through phone, email, and case management systems in a timely and professional manner
• Investigate and support trade corrections, account inquiries, and execution issues
• Perform detailed reviews and reconciliations of trade activity to ensure accuracy and alignment with regulatory requirements
• Collaborate with trading desks, technology, compliance, and other operations teams to resolve escalated or complex trade issues
• Uphold a high standard of accuracy and attention to detail to minimize risk and operational errors
• Identify and elevate trends or process gaps that may require enhancements or additional training
• Support projects, process improvements, and testing as needed