Director of Service Provider Oversight - Ford Credit Bank

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today?

Ford Motor Credit Company ("Ford Credit"), has received regulatory conditional approval to form Ford Credit Bank (the "Bank") to be headquartered in Salt Lake City, Utah. The Bank will create innovative and simplified banking solutions to help customers across the country finance the purchase of new Ford vehicles, parts, accessories, and software and earn competitive rates on FDIC‑insured savings accounts and certificates of deposit.

The Bank will be a direct and wholly owned subsidiary of Ford Motor Credit Company ("Ford Credit"), an indirect wholly owned subsidiary of Ford Motor Company ("Ford").

The successful candidate will be a member of an exciting and dynamic team of banking professionals who would have the opportunity to stand‐up and begin the operations of the de novo Bank. New employees hired by the bank will initially be Ford Credit employees. Once the bank is formally established, these employees may be transferred to the new bank

Come help build a better world, where every person is free to move and pursue their dreams. Ford was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely.

Ford is experiencing significant business transformation in an ever‑changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship with customers and continuously improving our user experience.

As the Director of Service Provider Oversight, you will be the primary owner of the risks associated with the bank’s third‑party ecosystem, including services provided by an affiliate. Unlike a policy‑setting or audit role, this is an operational, "hands‑on" leadership position within the First Line of Defense. You will be responsible for the end‑to‑end execution of the Third‑Party Risk Management (TPRM) framework, ensuring that every external partnership—from fintech collaborators to critical IT infrastructure providers—operates within the bank’s risk appetite and remains in strict compliance with federal regulations (OCC, Federal Reserve, FDIC).

The position will work closely with Ford Credit’s Vendor Management to align and collaborate on process, while conducting oversight of Ford Credit as a Service Provider.

• Own the Risk Lifecycle:
  You will take direct accountability for identifying, assessing, and mitigating risks across the entire vendor lifecycle, ensuring that the bank’s "boots on the ground" oversight is as rigorous as its internal controls.
• Execute High‑Stakes Due Diligence:
  Lead the operational execution of pre‑contract due diligence. You won’t just review checklists; you will critically evaluate a provider’s financial health, operational resilience, and cybersecurity posture to ensure they are fit for the bank’s requirements.
• Drive Contractual Integrity:
  Partner with Legal and Procurement to negotiate and enforce robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will ensure that "Right to Audit" and "Step‑in Rights" are not just clauses, but actionable tools.
• Monitor Performance in Real‑Time:
  Establish and manage a continuous monitoring program. You will analyze performance data and SOC reports to proactively identify "weak signals" of vendor distress or non‑compliance before they escalate into systemic issues.
• Manage Incidents and Remediation:
  Act as the primary escalation point for third‑party service disruptions or data breaches. You will lead the operational response, ensuring swift remediation and transparent communication to the Second Line (Risk/Compliance) and senior leadership.
• Bridge the Gap Between Business and Risk:
  Collaborate directly with internal business unit…