Contact Center Representative

Build your career with a company that is rated a top 20 lender nationally for VA Home Loans! Veterans First Mortgage is an FHA/VA home lender. Come join a team that trains you from the ground up! Veterans First Mortgage employees strive to give each and every borrower an exceptional customer experience. We have a visionary marketing team with a cutting-edge lead program.

Our in-house team of loan officers, processors, underwriters and closers share one goal: to make the loan process swift, simple and compliant. Military members make up a large part of our demographic. An increasing number of veterans are using their home loan benefits. Come take advantage of this momentum and feel a great satisfaction in helping those that serve our country.

For more information on Veterans First Mortgage, please visit

Veterans First Mortgage is a consumer-direct lender that specializes in serving Veterans and the military community from its main loan center in Salt Lake City. We operate under Wintrust Financial Corporation, an Illinois-based bank.

Why join us?

• An award-winning culture that supports Personal Growth, Respect, Trusted Relationships, All-in Approach, Employee Empowerment
• Competitive pay and benefits including medical, dental, vision, life, a 401k plan with a company match and tuition reimbursement, parental leave, employee assistance program (EAP), banking benefits, pet insurance ... and more
• Generous paid time off and flexible work hours
• Opportunities to grow and develop in your career
• Promote-from-within culture
• You can make a difference!
• Veterans First holds Top Workplace awards from The Salt Lake Tribune and The San Diego Union-Tribune

Why join this team?

• Resources and care to ensure success from the moment you start: comprehensive two-week initial training period; ongoing coaching and routine Individual Development Plan meetings; friendly and inviting environment, with help and support always available
• Earn more than just an hourly wage: initial hourly wage of $19.00 an hour, with uncapped monthly incentive based on performance metrics allowing motivated individuals to maximize their paychecks
• Grow with us: Our department promotes 100% from within; career opportunities in other departments open up, and our team members frequently fill those roles
• Flexibility to achieve the right work-life balance: Mon - Fri, 7 a.m.
  
  - 7 p.m. business hours; full-time schedules available with both morning and evening shifts; we accommodate school schedules and requests for shift changes the best that we can

What You'll Do:

• Create a lasting first impression by being the initial response to prospective borrowers who submit online inquiries for information
• Re-engage and nurture past clients
• Gain an understanding of clients' mortgage needs and verify submitted information
• Navigate CRM and enter client information
• Advance and introduce potential borrowers to licensed loan officers

Qualifications:

• Have strong interpersonal, oral, and written communication skills
• Enjoy engaging with people and nurturing relationships
• Be able to multitask, enter data accurately, and navigate CRM promptly
• Be goal-oriented and crave advancement within the company
• Previous call center experience preferred, but not required

Benefits:

Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Compensation:

The estimated hourly rate for this role is $19.00, with uncapped monthly incentive based on performance metrics. Actual pay rate may vary based on several factors, such as a candidate's qualifications, skills, and experience.

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Since 1996, Veterans First Mortgage has helped over 100,000 borrowers obtain the American Dream of home ownership. Inside Mortgage Finance ranks Veterans First Mortgage as a top VA mortgage lender by volume. With primary lending centers in Salt Lake…