Credit and Collections Representative

At Codale Electric, we’re proud of the role we’ve played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future.

The Credit and Collections Representative is a cross-functional support role responsible for delivering high-quality customer experience while protecting Sonepar Mountain’s accounts receivable. This position supports both Codale and QED operations, serving as the primary resource for customer lien waivers and customer service matters across Sonepar Mountain Holdings. This role is based in Denver, CO or Salt Lake City, Utah, with primary support responsibilities across Arizona, Colorado, Nevada, and Utah.

The candidate must maintain flexibility to support additional markets to meet the needs of the business. State specific lien law and form requirements are critical to one’s success.

This position serves as a key point of contact between Credit, Sales, and Customers, with a strong focus on lien waiver execution, credit file setup/maintenance, and credit team support in a high-volume environment. The ideal candidate demonstrates strong organizational skills, attention to detail, and a customer-focused, team-first mindset.

• Review, prepare, and execute customer lien waivers within established guidelines
• Ensure compliance with applicable lien laws across supported states (AZ, CO, NV, UT)
• Support pre-lien, bond claim, and construction documentation processes
• Coordinate with credit team and customers to resolve lien-waiver or lien related issues
• Serve as the primary contact for customer inquiries related to accounts and lien documentation
• Partner with Sales and Branch teams to resolve issues quickly and effectively
• Provide timely, accurate responses while maintaining a strong customer experience

• Assist in monitoring past due accounts and support collections efforts as needed
• Process payments (CC, ACH) and assist customers with online account access
• Research and resolve payment discrepancies
• Escalate identified risks appropriately

• Manage customer account setup and ongoing account maintenance
• Review credit applications for completeness and collect required documentation
• Maintain accurate and compliant customer credit files
• Support shared mailbox workflow and meet service level expectations

• Support A/R reporting and aging reviews
• Utilize systems including Eclipse, Bill Trust, GETPAID, and other credit tools

• Demonstrates a team-first mindset and supports cross-functional collaboration
• Maintains strong attention to detail and organization in a high-volume environment
• Communicates clearly and effectively with customers and internal stakeholders
• Identifies risk early and escalates appropriately
• Consistently delivers a high level of customer service and responsiveness

• 2–5 years of relevant experience (construction, credit, or collections preferred)
• Working knowledge of lien waivers and construction documentation strongly preferred
• Experience supporting customer accounts or credit operations preferred
• Strong customer service orientation and problem-solving skills
• Notary Public certification preferred
• Proficiency in Microsoft Office (Outlook, Excel, Word, MS Teams, Co-pilot)

• Accurately processes lien waivers and related documentation with minimal rework
• Provides timely, consistent support to customers and internal teams
• Keeps pace with shared workflow volumes and meets turnaround expectations
• Builds strong relationships with Credit, Sales, and Branch partners
• Identifies and escalates issues early while maintaining service continuity

It feels good to drive down the road and say, “I played a part in that.” You can be part of a wide array of projects, no matter your role cessful team members at Codale…