Retail Relationship Banker

Final date to receive applications: 08/16/2026

Location:

2011 Blackstone Rd.

Job Family Group:
Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects, identifies customer needs, and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.

Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing, including business‑for‑self applications), and small business solutions. Offers clients advice and guidance on available digital and self‑serve options with the goal of making banking easy, simple, and fast.

Supports customer transaction needs based on customer traffic.

• Engage customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Apply the risk management framework to the portfolio to protect the Bank’s assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Act as a key member of a collaborative and versatile branch and market team.
• Probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Tackle creative approaches that make each customer’s experience feel personal.
• Look for ways to contribute to the ongoing improvement of the overall customer experience.
• Contribute to business results and the overall experience delivered.
• Work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follow through on risk and compliance processes and policies to safeguard customers’ assets, maintain their privacy, and act in their best interest.
• Keep current with the wider financial services marketplace, the legal and regulatory environment, and uphold the highest ethical requirements of the industry.
• Maintain current knowledge of personal banking products, practices, and trends and integrate into customer conversations.
• Identify and report suspicious patterns of activity that are suspected to be related to money laundering.
• Comply with legal and regulatory requirements for the jurisdiction.
• Protect the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyze issues and determine next steps.
• Take measured risks while protecting the bank by applying the Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk-informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents, laws and regulations.

• Typically between 2 – 3 years of relevant experience and a post‑secondary degree in a related field of study desirable, or an equivalent combination of education and experience.
• Canada only:
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