Finance - Global Markets – Client Implementation – Analyst

Client Implementation team is seeking an energetic and detail-oriented professional to help facilitate the client onboarding process to ensure due diligence is performed in compliance with trading regulations and new account opening requirements. In this role, the individual will manage key client relationships within the Global Markets Division and interact with Sales, Compliance, Credit, Risk, Legal and Operations stakeholders to ensure the effective onboarding of clients to the firm.

As a member of the Client Onboarding organization, this individual will review client documentation and approve new accounts across all products and business lines. Individual within this role will need to be a quick learner and understand the regulatory environment to ensure that the risks are managed to protect the firm and clients. It is critical that this person has the organizational skills needed to effectively prioritize requests, meet deadlines and communicate to all levels of the organization to facilitate an excellent client onboarding experience.

The Client Implementation team approves all new client trading accounts and coordinates additional trading features/account types for existing clients including client maintenance and data quality management. Having a working knowledge of the operational flow of a wide variety of products is an asset. The team also works closely with Technology to design new system enhancements to improve efficiencies, and with Compliance to define and implement firm policies and controls.

In this role, you will be expected to engage with clients and interact with the Business, Compliance, Credit, Legal and Operations stakeholders to ensure effective onboarding of clients. You will need to be a quick learner and understand the regulatory environment, including multiple new regulations, to identify risk and elevate concerns while ensuring to protect the firm and clients. Individual will be required to have the ability to prioritize, meet deadlines and communicate to all levels of the organization.

Key responsibilities being:

• Ensure due diligence is performed to comply with “Know Your Customer” regulations
• Develop expertise in the Firm’s Anti Money Laundering/Customer Identification due diligence policies
• Approve the opening of new accounts
• Design procedures to reflect changing regulatory requirements
• Devise and implement process improvement efficiencies
• Coordinate with internal and external clients to obtain relevant onboarding requirements
• Reaching out to obtain AML information and documentation from the client/business
• Project management ranging from small enhancements to large-scale, global initiatives
• Ensure all communication is of the highest professional standard to maintain client service excellence
• Timely and effective escalation of potential relationship issues and devising possible resolutions
• Taking responsibility for delivering against commitments
• Participate in regular meetings to maintain clarity and consistency surrounding workflow
• Develop required reporting and identify and implement efficiencies

• Client Service
  :
  Proven ability to build global relationships and communicate complex issues to a wide array of clients with differing levels of product experience.
• Communication
  :
  Strong communication, organizational, and interpersonal skills with the confidence to engage professionally and persuasively with clients and senior figures within the firm.
• Leadership Capabilities
  :
  Ability to think critically and apply thought leadership
• Accountability
  :
  Self-motivated and proactive team player who takes ownership of projects with the aptitude to manage clients’ expectations and follow-through with professionalism
• Team Player: Thrives in a teamwork oriented environment and works well under pressure
• Operational
  
  Experience:
  
  Onboarding, operational and/or reconciliation experience is a plus
• Analytical Skills
  :
  Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.
• Business Intelligence: Ability to analyze data and configure operational metrics through self-service tooling. Experience with Alteryx, Tableau, SQL, Data Warehousing, Defensive Design Methods and RPA robotics is also a plus.
• Technical
  
  Skills:
  
  Expertise in Microsoft Office (Outlook, Word, Excel, and PowerPoint) required and the ability to work with web-based applications
• Process Improvements
  :
  Driving Regulatory Implementation, Orchestration and Workflow Uplifts
• Results-Oriented
  :
  Ability to handle time-sensitive projects while focusing on the quality of work delivered, and helping lead projects to a successful conclusion
• Professional Maturity
  :
  Ability to manage confidential information with excellent judgment
• Prioritization
  :
  Deadline driven with the ability to multi-task and work in a fast-paced environment