Reporting Analyst-SR

Banking Operations Analyst

Duration: 6 Months Contract-to-Hire (C2H)

Location:

Remote

Must-Have

Skills:

• 5+ years of experience in Retail Banking Operations or Consumer Banking Operations
• 3+ years of experience in Reporting & Analytics, including SQL/Query Writing
• Hands-on experience with Enterprise Workflow or equivalent workflow/case management tools (Pega, Appian, Service Now, IBM BAW, etc.)
• Experience working with Banking or Financial Services platforms (Fiserv, FIS, Jack Henry, Temenos, Finastra, FLEXCUBE, or similar)
• Strong knowledge of consumer deposit operations, bank products, and banking processes
• Advanced Microsoft Excel and reporting skills
• Experience collaborating with Accounting, Risk, Fraud, Compliance, Marketing, and Data Management teams

Preferred Experience:

• Experience with major financial institutions such as Bread Financial, Capital One, JPMorgan Chase, Bank of America, Wells Fargo, Citi, Discover, Synchrony, PNC, Truist, U.S. Bank, or similar
• Experience automating or improving banking operational workflows
• User Acceptance Testing (UAT)
• Business Process Improvement / Business Change Management

Key Responsibilities:

• Develop and maintain daily, weekly, and monthly operational reports using SQL and reporting tools.
• Support Retail Banking Deposit Operations by monitoring operational performance and ensuring reporting accuracy.
• Configure, maintain, or enhance enterprise workflow processes used in banking operations.
• Work with banking platforms and financial systems to support consumer deposit products and operational activities.
• Partner with cross-functional teams including Fraud, Risk, Compliance, Accounting, Marketing, and Data Management.
• Identify process improvement opportunities and help automate operational workflows.
• Support UAT and implementation of new operational processes and reporting enhancements.