Commercial Lending Collections Specialist

Collections Specialist

Celtic Bank is seeking a motivated and professional Collections Specialist to join our Asset Quality team. The Collections Specialist will manage and monitor the Bank's delinquency portfolio while working directly with borrowers and guarantors to develop effective solutions and achieve collection goals.

This Collections Specialist position is ideal for someone who thrives in a fast-paced, dynamic commercial lending environment and is comfortable navigating challenging conversations with professionalism and confidence. The ideal candidate will bring strong communication, organizational, problem-solving, and critical-thinking skills, along with the ability to manage multiple priorities and build productive relationships with borrowers and internal teams.

Essential Job Functions:

• Collections and collection management:
• Perform inbound and outbound collections-based phone calls at high volumes.
• Consult with Borrowers regarding past due accounts.
• Process Borrower payments and organize payment arrangements.
• Prepare payment demand notices.
• Order periodic site inspections.
• Present collections results and reports to management.
• Use of Microsoft Excel to update delinquency reports and other various reports as needed.
• Identify and recommend deteriorating loan files for movement to liquidation status.
• Collateral maintenance and analysis.
• Tax payment monitoring and resolution.
• Entity alert notifications and resolution.
• Vendor payment processing.
• Post-default tasks as assigned.
• Other tasks as needed and assigned, including, but not limited to:
• Mail processing and distribution.
• Bankruptcy activity.
• Liquidation activity.
• Small Business Administration activity.