Commercial Lending Collections Specialist

• Perform inbound and outbound collections-based phone calls at high volumes
• Consult with borrowers regarding past due accounts
• Process borrower payments and organize payment arrangements
• Prepare payment demand notices
• Order periodic site inspections
• Present collections results and reports to management
• Use Microsoft Excel to update delinquency reports and other reports as needed
• Identify and recommend deteriorating loan files for movement to liquidation status
• Perform collateral maintenance and analysis
• Monitor and resolve tax payments
• Resolve entity alert notifications
• Process vendor payments
• Complete post-default tasks as assigned
• Process and distribute mail
• Handle bankruptcy activity
• Handle liquidation activity
• Handle Small Business Administration activity

• Extensive Collections experience
• College education preferred
• Detail oriented and possess excellent interpersonal, organizational, and communication (verbal and written) skills
• Ability to problem solve and work independently
• Self-starter with the ability to thrive in a deadline-driven environment
• Strong technical skills, including Microsoft Office suite, web-based applications, and SharePoint/One Drive
• Preferred knowledge of banking/lending policies, procedures, rules, and regulations
• Ability to learn quickly, adapt to new processes, and work in a collaborative environment
• Ability to establish and maintain effective work relationshipsI
• Must be able to read, write and understand fluent English

Demonstrates extensive collections experience with strong technical skills in Microsoft Office Suite, web-based applications, and SharePoint/One Drive. Capable of problem-solving, maintaining effective work relationships, and adapting to new processes in a deadline-driven environment.

• Extensive Collections Experience
• Microsoft Office Suite
• SharePoint/One Drive
• Banking/Lending Policies Knowledge
• Interpersonal Communication Skills

• Collections
• Payment Processing
• Collateral Maintenance
• Tax Payment Monitoring
• Bankruptcy Handling
• Liquidation Activity
• Payment Demand Notices
• Delinquency Reporting
• Vendor Payment Processing
• Post-Default Tasks

• Detail Oriented
• Organizational Skills
• Problem Solving
• Self-Starter
• Adaptability

• Collections
• Loan Files
• SBA Activity
• Entity Alert Notifications
• Payment Arrangements

• Microsoft Excel
• Web-Based Applications
• Share Point
• One Drive