KYC Analyst II; Hybrid AZ, UT, NC)

A KYC Analyst is part of a First Line of Defense (FLOD) team, accountable for reviewing and verifying the identify of a client. Responsibilities of the analyst includes conducting Know Your Client (KYC) reviews by researching client information, analyzing client documentation/records for adherence to regulatory rules on both new and existing clients, serving as the first point of contact for client outreach related to KYC information needed, engaging relationship teams and other internal regulatory or operational teams as needed, and coordinating satisfactory resolution of any outstanding items to comply with regulatory requirements.

A KYC Analyst is responsible for facilitating regulatory adherence by effectively delivering current, accurate, and timely resolutions of missing or outdated information. Requests for information and KYC review may be received through a variety of internal channels and resolutions are generated by researching, collecting updated information, analyzing records, executing updates, or escalating issues typically guided by precedent and/or established procedures. Analysts perform assigned functions under limited supervision and ensures adherence to all regulations, procedures, policies, and job-aids.

May serve as a resource for team members and leverages knowledge to detect areas for improvement.

Support is provided to clients across multiple business units including Startup Banking, Technology, Life Science, Wine, Global Fund Banking, Equipment Financing, Rail, and Wealth Management. As a FLOD function, team provides support to Second Line of Defense SLOD teams.

Daily Operations – Performs &V, reviews client records for completeness, accuracy, and adherence to KYC requirements. Collects updated information from client and coordinates operational efforts required to update records within established guidelines. Conducts real-time QA audits on all high-risk customers’ Enhanced Due Diligence packages for compliance with Client Onboarding and AML and Sanctions Compliance policies and procedures. Restricts and close deposit accounts, as indicated by policy, for non-compliance activities.

May also perform investigatory due diligence of alerts generated from KYC activities. Formulates responses or implements action under limited supervision which may result in the inquiry being resolved during initial contact or may perform additional research, problem solving by precedent, or escalation to other internal partners. Ensures adherence to all regulations, procedures, policies, and job-aids.

Subject Matter Expert and Technical Resource – Identifies and recommends potential process improvements. Provides clients and internal business partners directions as needed. A KYC Analyst II has upskilled beyond general or routine requests to handle multiple and more complex cases, inquiries, or business structures.

Building Key Relationships – Coordinates all communication among front/second line compliance teams, relationship teams, internal operations, and clients to maintain current and accurate client records in alignment with KYC requirements.

Collaboration – Supports the Document Management process through the creation and maintenance of job-aids/procedures. Participates in meetings, other duties, or special projects as assigned by management.

Minimum Required

Education and Experience:

Bachelor's Degree and 3 years' experience OR High School Diploma or GED/Equivalent and 7 years' experience in 3+ years of experience in Banking/Financial Services industry, KYC/AML rules, or Client Onboarding.

Preferred Education:

Bachelor’s degree with 3+ year(s) of experience in Banking/Financial Services industry, KYC/AML rules, or Client Onboarding or High School Diploma or GED and 7+ years of experience in Banking/Financial Services industry, KYC/AML rules, or Client Onboarding.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at