Medical Billing Associate

WHO WE ARE

Planned Parenthood Association of Utah (PPAU) is a non‑profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in six health centers across the state.

At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.

Join a mission‑driven team where your skills make a real difference. Under the general direction of the Director of Revenue Cycle Management, the Medical Billing Associate helps keep Planned Parenthood Association of Utah (PPAU) running smoothly by ensuring that the billing department operates efficiently and effectively. In this role, you’ll process third‑party insurance claims, support accounts receivable management, and help strengthen the financial foundation that allows us to provide high‑quality, compassionate care to our patients.

If you’re detail‑oriented, enjoy problem‑solving, and want to use your expertise to support a healthcare organization that makes an impact in the community every day, this is the opportunity for you.

• Responsible for the preparation of PPAU’s third‑party billings, including Medicaid, private insurance, and other payers.
• Ensure accurate and timely preparation and submission of billing information and posting of payments received.
• Monitor unpaid claims and follow up or re‑bill as needed to ensure timely payment.
• Possess a strong working knowledge of CPT and ICD‑10 coding.
• Records EOB payment balances to deposits daily and balances payments with account balances.
• Works and sends out Responsible Collections statements bi‑weekly. As accounts age, take appropriate action, such as sending statements, adjusting balances from the system, changing balance owed to bad debt, processing patient refunds as needed, etc.
• Promptly responds to clients’ billing inquiries and resolves client questions and concerns.
• Negotiates payment schedules and other options with clients to reduce overdue accounts.
• Asks questions and works with clinical staff to be part of a more effective team.
• Incorporates client satisfaction into all aspects of billing activities.
• Participates with the Director of Revenue Cycle Management and the finance team on analyzing Revenue Cycle data and recommends changes to improve workflow efficiencies.
• Maintain confidentiality according to HIPAA and to PPAU policy.

• High School diploma or equivalent.
• 1+ years of accounting experience and/or education.
• Spanish‑speaking ability strongly desired but not required.
• Experience with Electronic Health Record systems and Clearinghouse billing preferred.
• Experience with Next Gen or Epic preferred but not required.
• Certified Professional Coder (CPC) preferred but not required. Additional compensation will be given for certification.

Salary: $21.50 - $22.50 an hour. Candidates with a Certified Professional Coder (CPC) certification will receive additional compensation based on their experience. Additionally, at PPAU, we recognize the importance of language skills in serving our community. Upon passing our Spanish proficiency exam, your hourly pay will increase by $1.00 to reflect this essential contribution.

• Affordable medical and dental benefits.
• Voluntary Vision, Accident, and Identity Protection benefits.
• Company paid basic life insurance.
• Company paid short‑term and long‑term disability coverage.
• Pet insurance and Critical Illness insurance.
• 403(b) and Roth plan with 4% employer match.
• Generous PTO.
• 13 paid holidays.
• Free subscription to CALM.
• 8 weeks 100% paid parental leave after one year of service.
• Unlimited access to the EAP (Employee Assistants Plan).
• A caring and empowering workplace culture!

At PPAU, every role contributes to something bigger: expanding access to…