Nutrition Care Patient Services Representative

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission.

EO/AA.

Corporate Overview:
The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Submit your application with an updated resume online h.edu.
• Upload the most recent updated resume, including all your work history and experience, to be considered.
• Provide five professional references with an email and phone number on your submitted resume or as requested through the skills survey assessment.
• University of Utah Health offers career opportunities, pay, healthcare benefits from day one, a 401 K retirement plan and a work environment that values dedication, learning and work‑life balance.
• Check your email for any updates on this job.

• Serve as a liaison for the assigned inpatient care unit to ensure meal service, orders, and delivery needs are met.
• Respond to meal service related calls and pages from patients and help to resolve or refer any problems to the appropriate individual.
• Interact and coordinate with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure nutritional orders are accurate and the patient's dietary needs are met efficiently.
• Explain the Nutrition Care Services program to patients, collect preferences, record meal requests and personally deliver each meal of the day.
• Input all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule.
• Manage special requests made by patients or their families and determine when to refer questions to nutrition care technicians, dietitians, or department supervisors.
• Assist patients with making nutrition selections that are compliant with their diet.
• May collect trays and clean the patient care unit galley after meals.
• May prepare patient areas for trays prior to meals and deliver the appropriate tray to each patient.

• Perform the essential functions of the job as outlined above.
• Demonstrated communication and human relations skills.
• Knowledge of nutrition to understand special diet orders.
• Work as a team player and as an individual.
• Know when to assist other representatives with a larger patient caseload.
• Appropriately handle customer issues or complaints.

• One year of customer service experience.
• One of the indicated food handling permits must be obtained within 30 days of employment.
• Incumbents assigned to patient care units must successfully complete a hospital‑provided nutrition exam within one month of hire.

• Current Utah Food Handler Permit.
• Current Food Protection Manager certification, accredited by ANSI.
• Additional license requirements as determined by the hiring department.

• Knowledge of medical terminology.
• Food service experience.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects such as medical equipment while providing patient care. This position may be standing and walking for sustained periods of time.

• Carrying
• Lifting
• Listening
• Manual Dexterity
• Pulling and/or Pushing
• Speaking
• Standing
• Stooping and Crouching
• Walking