PS Outpatient Svcs. Specialist

Job Summary

This position will be located at the Greenwood Dental Clinic in Midvale and is a benefits-eligible position including: retirement, medical, dental, vision and life insurance options, retirement, generous paid time off accruals, tuition reduction and free public transportation. We recognize the value our team members bring to our organization; our culture is one of continuing education and constant growth with potential opportunities for advancement.

The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients, dental staff, and other various departments.

As a member of the School of Dentistry team, you are expected to form positive and productive relationships with peers, students, and leadership to support the mission, vision, values, and PROMISE standards of the organization. You are expected to encourage and foster a supportive and compassionate environment for all patients, students, faculty, staff, and the communities we serve.

• Demonstrated potential ability to perform the essential functions of the job as outlined above.
• Ability to maintain a professional demeanor in stressful or difficult situations.
• Ability to provide care appropriate to the patient demographic served.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual.
• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
• Ability to work efficiently and independently.
• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Ability to navigate a facility with multiple providers and services.

This position…