Case Management Assistant

Do you have the career opportunities as a Case Management Assistant you want with your current employer? We have an exciting opportunity for you to join St. Mark's Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Learn More About Employee Benefits.

Note:

Eligibility for benefits may vary by location.

As a Case Management Assistant you will be joining a collaborative team that is dedicated to serving others in need and also supporting one another.

In this role you will:

• Coordinate with RN case manager and social worker for support needed. Communicate updates on progress throughout the day. Refer patient questions back to the case manager/social worker.
• Provide clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team.
• Make referrals through the web‑based referral system (nH Discharge/other) to the specific post‑acute care (PAC) providers requested. Includes sending the appropriate packet of information from the medical record required for the level of care.
• Monitor patients with PAC referrals and intervene to expedite discharge.
• Prioritize workload to ensure a timely contact and intervention with PAC providers.
• Send additional information to PAC provider when requested.
• Communicate with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.
• Communicate results of PAC referrals with the patient, including having the Patient Choice letter signed.
• Monitor Medicare patient’s planned discharge dates and deliver the Important Medicare Message (IMM) to the patient per facility policy.
• Deliver the Beneficiary Notice to patients identified as being in the BPCI‑A program (Bundle Payment hospitals only).
• Obtain physician signature on required Case Management documents and forms.
• Based on facility practice, set up transportation, send information to Transfer Center, and generate discharge packets for PAC transfers.

• Associate Degree preferred.
• Medical knowledge and terminology required.
• Minimum one year of experience in a health care setting required.
• Health care professional (C.N.A., E.M.T.) preferred.
• Ability to establish and maintain collaborative and effective working relationships.
• Ability to communicate effectively in oral, written and electronic formats.
• Demonstrates analytical and critical thinking abilities with proactive decision‑making and negotiation skills.
• Ability to be self‑motivated, goal‑directed, and dependable.
• Demonstrates computer and typing skills.

For 150 years, St. Mark's Hospital has provided a…