Medical Receptionist

A Medical Receptionist serves as the first point of contact for patients in a healthcare facility. They are responsible for greeting patients, scheduling appointments, managing patient records, and ensuring smooth front-office operations while maintaining confidentiality and professionalism.

• Schedule, confirm, and manage patient appointments.
• Answer phone calls and respond to patient inquiries.
• Verify patient information, insurance details, and medical records.
• Maintain and update electronic health records (EHR) systems.
• Coordinate communication between patients, physicians, and medical staff.
• Handle incoming and outgoing mail, faxes, and emails.
• Ensure patient confidentiality and comply with healthcare privacy regulations.
• Maintain a clean and organized reception and waiting area.

• Friendly and patient-focused attitude.
• Attention to detail.
• Strong problem-solving skills.
• Ability to work in a fast-paced healthcare environment.
• Pulling daily reports and faxing information to facilities.
• Emailing, faxing and managing incoming phone calls.
• Professional verbal and written communication with internal staff, field staff, healthcare providers and patients.
• Willing to learn and open to feedback.

• High school diploma or equivalent (associate degree preferred).
• Previous experience in a medical office or customer service role preferred.
• Knowledge of medical terminology and healthcare procedures.
• Familiarity with electronic health record (EHR) systems.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Basic computer and administrative skills.
• Ability to maintain patient confidentiality and professionalism.

• May involve sitting for long periods and frequent interaction with patients.
• Standard office hours with possible evening or weekend shifts depending on facility.

Quality Home Health, Hospice and Palliative Care is a licensed, Medicare Certified Home Health, Hospice and Palliative Agency. We are committed to providing the highest quality of health care by professional and caring personnel to our patients in the privacy of their own home. We strive to be the Home Health, Hospice and Palliative provider of choice in Utah. We offer the following services under the direction and supervision of a physician or nurse practitioner for all lines of business:
Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Worker, Home Health aide, primary care and palliative services.