Housekeeping Supervisor

Choice Hotels International, Inc (NYSE:

CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.

The ability to model Choice’s Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary    The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Ensure all operational and safety procedures are properly followed    Inspects and approves employees work performance  Supervises all guest complaints as it relates to the operation  Demonstrate leadership and provides training for all housekeeping and laundry employees  Communicates effectively and works as a team player  Meets goals and expectations as it relates to the overall department and hotel operation  Establish schedules, work assignments and supervises payroll related items  Supervises all Radisson training requirements for the department  Develops and trains staff on all Radisson Operation Standards  Can work a flexible schedule and multi-task with housekeeping related tasks    Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies    Performs all shift checklist responsibilities & reporting requirements  Be familiar with hotel, departments, hours of operation and services of the hotel  Answer basic Housekeeping related questions  Assist team with training, supplies and support to consistently provide quality guest rooms and public areas  Comply with federal, state and local laws  Properly maintains hotel keys and electronic cards (key control)  Completes maintenance work orders and will follow up accordingly  Supervises lost and found items in accordance with procedures  Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists  Maintains status reports for guest rooms and communicates effectively  Follows all guest room procedures including protocols with ‘do not disturb’ rooms  Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols  Participates in all departmental and hotel meetings  Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion  Runs all Housekeeping Reports  Reports any damage or hazards in the hotel  Reports suspicious activity in hallways or in the hotel  Answers the housekeeping phone and handles or supervises guest requests  Consistently walks the hotel for inspection purposes and reports accordingly    Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts.

Ensures that the rooms and public space areas are spotless and continually restocked and straightened    Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals  Inspects rooms and public space areas continually  Determines appropriate staffing levels for forecasted business and schedules employees accordingly  Follow up providing employees with…