Guest Service Agent - Hilton Salt Lake Center

Guest Service Agent - Hilton Salt Lake City Center (HOT0C71R)

Job Location:

Hilton Salt Lake City Center, 255 South West Temple, Salt Lake City, 84101

Join the heart of downtown hospitality at Hilton Salt Lake City Center
, where exceptional service meets a welcoming, team‑first culture. We’re looking for motivated, friendly, and dependable individuals who take pride in creating memorable guest experiences.

As part of the Hilton family, you’ll work in a fast‑paced, supportive environment with opportunities to grow your career at one of the world’s most recognized hospitality brands.

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking them out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We look for demonstration of Hilton’s core values:

• Hospitality – passion for delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – leadership in our industry and communities.
• Teamwork – play as a team player.
• Ownership – be the owner of our actions and decisions.
• Now – operate with urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Guest Services, Operations, and Front Office