Assistant General Manager

Description

The Assistant General Manager will support the General Manager with all areas of the hotel operations. They may direct and manage the activities of the Front Desk/Guest Services, Housekeeping, Engineering, and F&B departments. Job duties and responsibilities may vary depending on the size of the hotel and complexity of F&B operations.

Adhere to budgetary goals by maximizing revenue and controlling costs, including labor, through proper training and scheduling.

Guide the hotel in a positive direction understanding the diverse workforce and proactive recruitment of qualified candidates. Manage brand and company training; understand Human Resources, and regulatory agency requirements. Must have an absolute commitment to provide the highest quality service to our guests.

• Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs.
• Assist with the development of departmental budgets; manage expenses to ensure achievement of monthly and annual budget. Control expenses as required to achieve budgets.
• Ensure compliance with and achievement of brand standards.
• Ensure new hire onboarding is completed in a timely manner; departmental and job safety training is completed. Ensure all required training is conducted to maintain compliance with company & brand standards and/or regulatory compliance.
• Tack and monitor guest satisfaction scores and comments; follow-up on guest concerns. Manage trending issues.
• Ensure appropriate departmental supplies are maintained and par levels are managed; ensure employees have supplies needed to efficiently and effectively perform their jobs.
• Ensure property standards are being maintained by identifying cleanliness and maintenance issues by proper use of inspection and maintenance request forms.
• Ensure proper and consistent inspections are conducted, based on assigned areas of responsibility, and logs are maintained. Ensure all systems are working and maintained according to established standards. (e.g. pool operations and systems)
• Ensure all computer and tracking systems are utilized and maintained to established standards; employees are trained as appropriate. (e.g. Transcendent)
• Train and develop employees for promotional opportunities.
• Ensures proper security measures are in place and followed to ensure the safety of the staff and guests
• Ensure all time and pay data for employees is accurately recorded and reported in a timely manner to ensure accurate and timely pay to team members. Ensure compliance with all state and local jurisdictions requirements related to hours and wages.
• Willingness and ability to work all functions within assigned responsibility to cover for breaks, absences, and staffing shortages. Ability to work all shifts.
• Other duties as specified by the General Manager on an "as needed" basis.

• Minimum of 3 years of experience in a supervisory or management role in Hotel Operations; F&B experience highly desired.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles
• Bilingual skills are a plus.

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, kneel, reach, and climb stairs as required.
• Ability to drive a motor vehicle with either a manual or automatic transmission.
• Clear verbal communication and professional appearance at all times.