Front Office Associate

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

You will be responsible for providing an excellent and consistent level of service to your customers. The Guest Service Officer is responsible for assisting with guest services in various areas of the hotel, such as reception, executive floor, communication center, or concierge.

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communication and interpersonal skills are a must.