Part-Time Night Audit - Carpenter Hotel

Carpenter Hotel seeks an enthusiastic Part‑Time Front Desk Agent to join the team. A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in‑room amenities), special events and other areas as needed.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.

Opened in fall 2018, this South Austin hotel is one with its lush surroundings. Carpenter Hotel features a pool with a community deck and Q Hut pavilion. Each of its 93 rooms comes with a terrace. Take in the scenery with fare from our all‑day Coffee Bar or enjoy a meal on the patio or in the dining rooms of our restaurant, Carpenters Hall.

The hotel is nestled in an old pecan grove on the edge of Zilker Park in South Austin. It’s an easy walk to Lady Bird Lake, downtown, and central to everything worth doing. We suggest a picnic to the park, hitting a few balls at nearby Peter Pan mini‑golf, catching a performance at ZACH Theatre, taking a canoe out on Lady Bird Lake, or attending Austin City Limits just down the block in Zilker Park.

Medical, Dental, Vision, 401K with company match

Free room nights, Discounted and Friends & Family Room Rates

Generous Paid Time Off

Work‑life benefits including wellbeing initiatives such as a complimentary Headspace

Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more!

Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Complete all shift checklist items

Check in and out all hotel guests in a confident, professional and personalized manner

Take hotel reservations accurately and efficiently

Assist in the development and implementation of special projects

Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

Maintain a positive relationship with all employees and guests

Ensure all calls are answered in a courteous, professional and efficient manner

Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

Maintain accuracy with all accounting and billing procedures

Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

Issue guest safety deposit boxes as requested

Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions

Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.

Maintain a high level of cleanliness and safety in the work area

Ensure that all equipment is maintained in good, safe working condition

Maintain an increased awareness of safety issues throughout the property

Keep abreast of safety and emergency procedures and OSHA requirements

Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This…